Khaia AI

Introduction

Welcome to Khaia.ai (“Khaia”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains:

What information we collect about you.
How we use and share your information.
The rights you have regarding your personal data.
How we safeguard your information.

By accessing or using our website, mobile application, or services (collectively, the “Service”), you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the “Last Updated” date at the top of this page.

If you are located in the European Economic Area (EEA), the United Kingdom, or California, additional rights may apply to you under GDPR or CCPA, as outlined in this Policy.

1. Information We Collect

When you use the Service, we may collect the following categories of information:

Personal Information
Name, email address, phone number, and other contact details.
Payment information (such as billing address or other payment credentials).
Account Information
Username, password, preferences, and settings associated with your account.
Booking and Transaction Information
Details of reservations, orders, or purchases made through the Service (e.g., marina bookings, restaurant reservations, provisioning orders).
Usage Data
Information about how you interact with the Service, including features you use, time and date of activity, and pages or screens visited.
Device and Technical Data
IP address, browser type, operating system, device identifiers, mobile network information, and geolocation data (to provide itinerary planning and location-based services).
Voice and AI Interaction Data (if applicable)
Audio inputs, transcripts, and AI-generated responses when you use the voice concierge features. These may be stored temporarily to process your requests and improve the Service.
Cookies and Tracking Technologies
Data collected through cookies, beacons, and similar tools, as described further in Section 5 (Cookies and Tracking).

We collect information either directly from you (when you sign up, make a booking, or contact us), automatically when you use the Service, or from third parties (such as payment processors and service providers).

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide the Service
Process bookings, reservations, and transactions.
Enable itinerary planning, marina services, onboard deliveries, and restaurant reservations.
Operate our AI voice concierge features and respond to your requests.
To Improve and Personalize the Service
Analyze usage patterns to enhance user experience.
Tailor recommendations, content, and features to your preferences.
Train and refine AI models to improve accuracy and performance.
To Communicate with You
Send confirmations, updates, and support messages regarding your bookings or account.
Respond to your inquiries and provide customer support.
Send you promotional offers, newsletters, or surveys (only with your consent where required).
For Security and Legal Compliance
Detect, prevent, and investigate fraud, unauthorized access, or other unlawful activities.
Protect the safety and security of users, partners, and the Service.
Comply with applicable laws, regulations, and legal processes.
For Business Operations
Conduct research, data analysis, and service improvements.
Monitor and evaluate business performance.
Support business transfers, mergers, or acquisitions (if applicable).

3. Sharing Your Information

We do not sell your personal data. However, we may share your information in the following circumstances:

With Third-Party Service Providers

We do not sell your personal data. However, we may share your information in the following circumstances:

With Payment Processors

To process payments securely and handle billing. We do not store your full payment details, but they may be collected and processed by trusted third-party payment providers.

With Technology and Hosting Providers

To support the operation of our website, mobile app, AI models, and communication systems (e.g., cloud hosting, analytics tools).

For Legal Reasons

We may disclose your information if required to do so by law, regulation, legal process, or governmental request.

In Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

With Your Consent

We may share your information in other ways if you give us explicit permission.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:

Khaia.ai Email: contact@khaia.ai Phone: +40756392332

If you are located in the European Economic Area (EEA) or the United Kingdom and believe that we have not adequately addressed your privacy concerns, you also have the right to lodge a complaint with your local data protection authority.